Our Services
With our wide range of services, we offer end-to-end solutions for your operational needs.
Why ProRota?
Three core approaches on the path to operational excellence
End-to-End Operation
From call intake to field coordination, from case closure to reporting, all processes are managed by a single hand and an integrated structure.
Measurable Performance
All service processes are monitored with KPIs. Thanks to real-time reporting and performance management, the operation becomes transparent and measurable.
Controlled Cost Structure
Cost items are analyzed in detail, optimized and reported transparently. Unnecessary expenses are prevented.
Process-Based Management, Not Case-Based
OUR OPERATIONAL APPROACH.
Case Management
Real-time tracking and management of cases
File Coordination
Document and file process management
Activation
Fast and effective process initiation
Field Dispatch
Real-time monitoring and status updates
Quality Control
Standard auditing and quality assurance
Reporting
Detailed analysis and reporting
Case Management
File Coordination
Activation
Field Dispatch
Quality Control
Reporting
Case Management, File Coordination, Activation, Field Dispatch, Quality Control, Reporting adımları tek bir operasyon zinciri içinde ilerler.
An assistance model that knows operations and manages the field
ProRota Assistance provides 24/7 roadside assistance, towing and replacement vehicle services across Turkey. It delivers fast, measurable and uninterrupted mobility solutions for corporate customers.
For us, assistance is not just about providing a service; it is about building an operational intelligence that can make the right decision at the right moment.
Information from the field, processes managed from the center
ProRota’s operation model brings together teams with strong field experience and central process management. Thanks to this structure, operations scale, cost items become transparent and performance is monitored in real time.
What makes the difference in assistance operations is not how many services you provide, but how well you manage each service.
Central Management
Coordination from a single point
Field Experience
Expert field teams
Real-Time Monitoring
Real-time tracking
This structure provides operational continuity, capacity flexibility and the ability to produce fast responses to the needs of different segments.
Replacement Vehicle Services
Replacement Vehicle – A Separate Operational Structure
Replacement vehicle operations are managed through a separate structure designed independently from towing services.
Vehicle supply, delivery and return processes are coordinated from a single center and monitored against performance criteria.
Comprehensive Assistance Solutions
Field-focused complementary services that complete operational processes
Yerinde Onarım
Yerinde onarım hizmetleri; aracın hareket edemediği veya çekici ihtiyacının oluşmadığı durumlarda zaman ve maliyet avantajı sağlayan tamamlayıcı bir asistans çözümüdür.
Konaklama Organizasyonu
Zorunlu bekleme durumlarında koordineli konaklama çözümleri.
Acil asistans süreçlerinde ortaya çıkan konaklama ihtiyaçları, ProRota tarafından merkezî planlama ve koordinasyon ile organize edilir. Otel yerleştirme süreçleri, vaka bazlı değil operasyonel standartlar üzerinden yürütülür.
VIP Transfer
Özel ihtiyaçlara uygun planlı transfer çözümleri. VIP transfer hizmetleri; kullanıcı deneyimini önceliklendiren ve operasyonel güvenliği esas alan bir yaklaşımla sunulur. Transfer süreçleri; planlama, saha yönlendirme ve takip adımları ile merkezden yönetilir.
News & Announcements
ProRota Has Migrated to a New Technology Infrastructure
The migration to a next-generation technology infrastructure was successfully completed, targeting an increase in operational efficiency.
Our Supplier Network Has Reached 500+ Points
Our service points across Turkey continue to expand. Uninterrupted coverage in 81 provinces.
Omnichannel Call Center Has Gone Live
With our next-generation call center infrastructure, multi-channel communication is now under ProRota assurance.
Let’s strengthen your operation together
Meet ProRota and bring your operational processes into a professional structure.