Speech Analytics & AI Control
Every call received by our call center is analyzed as standard through our AI-powered speech analytics system.
Performance & Technology
Sentiment & Risk Analysis
The system analyzes customer sentiment shifts during the call, detects prohibited language, and automatically flags high-risk conversations — sending instant alerts to the relevant team. (Sentiment Analysis · Risk Detection · Automated Alerts)
AI-Driven Procedure Control
Service steps within each call are checked by AI in real time. Deviations from standard procedure are detected instantly, training needs are identified based on data, and quality consistency is maintained as a result. (Procedure Control · Real-Time Detection · Quality Consistency)
Real-Time Dashboard & Reporting
Customer interactions, sentiment trends (NPS, CSAT), and acoustic statistics are tracked in real time through team-specific dashboards. Each call's topic, summary, and outcome are automatically extracted using our proprietary AI models. (NPS & CSAT · Real-Time Dashboard · Automated Summary)
CONTACT US
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